Home Depot Customer Sues Over Use Of Google AI To Access, Record Phone Calls

(February 20, 2024, 10:34 AM EST) -- LOS ANGELES — In a putative class action filed in California federal court, a Los Angeles man alleges that The Home Depot Inc. violated California’s Invasion of Privacy Act (CIPA) by using an artificial intelligence product from Google Inc. to listen to, analyze and record customers’ phone calls without their knowledge or consent....