Judge Allows Invasion Of Privacy Claim For Retailer’s Recording Of Customer Chats

(October 26, 2023, 11:08 AM EDT) -- LOS ANGELES — A California federal judge refused to dismiss one count for invasion of privacy but dismissed the remainder of a consumer’s putative class claims against a retailer, including for violating California’s unfair competition law (UCL), based on the retailer using a third-party company to intercept, duplicate and analyze online chats on the retailer’s website between customers and company representatives....