Amazon Must Provide Unredacted Customer Calls In Billing Practices Suit With FTC

(December 9, 2015, 12:42 PM EST) -- SEATTLE — Granting in part a motion to compel by the Federal Trade Commission, a Washington federal judge on Nov. 23 ordered Amazon.com Inc. to provide unredacted audio recordings of certain customer service phone calls in a lawsuit over the online retailer’s billing practices for purchases associated with certain apps and games (Federal Trade Commission v. Amazon.com Inc., No. 2:14-cv-01038, W.D. Wash.).

(Order available. Document #68-151210-026R.)

Noting the burden associated with the original request for more than 100,000 customer calls, the judge narrowed that amount in...
To view the full article, register now.